Return Policy

If you are not 100% satisfied with your purchase, we are happy for you to return your item(s) for a store credit. Please email calibrehairstudio@gmail.com who will advise you of the process and assist you with organising your return.

The following conditions apply to return items if you are unsatisfied:
We ask that you give the products a chance and try them out for at least 2 weeks. If you are unhappy with the results, you can return the products back to us within the 30 days of purchase date and we'll refund you a store credit.

Return shipping is not included in the refund. Shipping and insurance for the parcel is non-refundable.

If an item is damaged or faulty upon arrival please contact us within 7 days of receiving your package with photos of the damaged goods and receipt of the purchase at calibrehairstudio@gmail.com

Return shipping costs are at the expense of the customer.
Shipping & Insurance fees cannot be credited.
Products returned damaged if they were not damaged when you receive them will not be credited.
Change of mind on purchase will not be refunded after products have been shipped.